Novotel Phuket concierge: “Because we are here to create happiness for guests, then we should be happy first and foremost.”
by Earth Saisawang
Prathan S., fondly called Toom by the guests at Novotel Phuket Karon Beach Resort & Spa, says socializing is the best part of his job. “It’s because I can collect feedback from guests and share it with my team,” he says, “so that on one hand they can improve, and on the other hand, I can get accurate information about what the guests want to know. Of course, I like my job the most when everyone follows the work procedures and complete their tasks assigned – as they say – to a T. I am happy to serve my guests and get appreciation for what I do for them.”
Toom started his career at the Royal Orchid Sheraton in Bangkok, but moved to Novotel Phuket in November 2014, where he is currently a bellman/concierge. He said he loves working in the hospitality field, but would probably open his own business in Bangkok if he hadn’t followed this particular career path.
“Social skills are key to being a great concierge, as well as to gaining productive work experience,” he says, “The person needs to be knowledgeable about social events and happenings, and be familiar with the local attractions. Last but not least, the person needs to think positively at all times.”
What makes the job more enjoyable is that it doesn’t feel like work all the time. “It’s fun being with my co-workers,” he says..”I enjoy making new friends, I love helping others, and there are many fun moments too!”
Toom always carries a waist bag to work at all times because he brings item such as a watch, wallet, pictures, some coins — and happiness, which to him are. essential to his job.
“They mean a lot to me, especially the latter,” he explains. “If a person works without happiness, the outcome will not be good. Because we are here to create happiness for our guests, then we should be happy first and foremost.”
Toom shares with Look East readers some tips he usually recommends to guests staying at the Novotel Phuket:
Where to go for Thai food: Kan Ang @Pier, because it has a great ambience, good food with authentic Thai tastes, and reasonable prices. I recommend this restaurant to travelers who want to experience authentic Thai food.
Where to party: Bangla Road is the best area and is a famous party destination for teenagers, but those who are seeking for high-end venues and mingling with strangers, I would suggest the Surin area. Here there are a few high-end beach clubs, such as Catch Beach Club, Xana Beach, and Nikki Beach Club.
Where to go for shopping: Weekend market – also known as Naka Market – is the best place for shopping and bargaining. There are a variety of products and souvenirs to buy for friends or family members who are waiting at home.
Best way to get back and forth from the hotel: I would say the best way to get around is renting a motorbike or car but for those who can’t drive, I suggest taking a hotel taxi.
Best way to enjoy the holiday: Spend your time with family members and enjoy meals and relaxing on the beaches together. Go on some daily excursions and see the beauty that Phuket has to offer.